SHIPPING & RETURNS

DELIVERY

Delivery zones

The geographical area of delivery for items from the One Concept, s. r. o. company is as follows:

- Slovakia;

- Europe;

- Rest of the world: The Customer can contact the One Concept, s. r. o. customer services to have more information on delivery conditions to a specific country in the world.

 

Delivery services

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to One Concept, s. r. o. . The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

One Concept, s. r. o. cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

 

Dispatching times

Orders placed online via the www.milklab.store site are dealt with each day from Monday to Friday, except public holiday. One Concept, s. r. o. does its most to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.

One Concept, s. r. o. informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, One Concept, s. r. o. will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.

An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

 

Transport times

Transport times depend on the transporter chosen by the Customer and the place of delivery.

One Concept, s. r. o. informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are confirmed definitively according to the product weight and the destination of delivery chosen, before the final confirmation of the order.

One Concept, s. r. o. informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

 

Delivery times

Delivery times may be considered to be the following:

If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph);

If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by One Concept, s. r. o. 's suppliers.

If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to One Concept, s. r. o. . In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.

 

Delivery methods in Slovakia

 

-Standard delivery by DHL Parcel Slovensko (usual delivery time of 48h):

This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by DHL and is delivered upon being signed for at the delivery address indicated by the Customer. DHL processes automatic communication with the Customer via email and SMS regarding shipment status with possible layout changes. Informative SMS is sent by driver including information about 2 hours interval of delivery. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to One Concept, s. r. o. which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

 

Methods of delivery outside Slovakia

In Europe and abroad, delivery is carried out via DHL Parcel Connect / International. The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges and delivery times are indicated to the Customer before the final validation of his order. Deliveries are carried out from Monday to Friday, excluding public holidays.

 

Packaging

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

 

Responsibility of the Customer to check parcels upon reception

One Concept, s. r. o. reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as One Concept, s. r. o. company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by One Concept, s. r. o. .

 

Delays in delivery related to the transporter

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the DHL, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact One Concept, s. r. o. Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.

It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by One Concept, s. r. o. . Under these conditions, One Concept, s. r. o. accepts the responsibility of contacting the transporter concerned.

If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at One Concept, s. r. o. 's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, One Concept, s. r. o. will refund the amount paid for the products concerned lost by the transporter.

 

Damaged parcels

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify One Concept, s. r. o. by email so that One Concept, s. r. o. can take the necessary measures as quickly as possible.

 

RIGHT OF RETRACTION, RETURN AND EXCHANGE

Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), the Customer has the right to a seven-day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer.

The request to return the goods can be carried out:

- By contacting the One Concept, s. r. o. Customer Services, using the contact form, email or telephone, and they will indicate to the Customer the methods to be followed.

One Concept, s. r. o. recommends the Customer to return its products by DHL with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.

The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months. The Customer can also ask for the sums paid to be refunded directly. In the event of a demand for repayment, One Concept, s. r. o. will make all effort to refund the Customer within 30 days.

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